Known issues using the extension

Kodamail icon doesn't show in Gmail, extension does not load:

"Third-party sign-in" may have been disabled. This can happen if you closed the Google sign in. Google calls this a feature...!
Go to chrome://settings/
Click on "Privacy and Security" (which takes you to chrome://settings/content/all)
Click on mail.google.com
Scroll down to "Third-party sign-in"
Make sure this is set to "Allow (default)" (Block disables Google sign in). If you can't or don't sign in the extension will not load.
Then reload Gmail. You could also try deleting your cache and then re-loading Gmail.
G Suite (now Google Workspace) users: Your Gsuite/Google Workspace administrator could be not allowing extensions, see: https://support.google.com/chrome/a/answer/6306504?hl=en&ref_topic=6178561

Using multiple Gmail accounts:

If you're signed into multiple Gmail accounts you will see a prompt asking you to confirm which account you want to sign into when the extension loads, if you select a different account than the current gmail you are using you will get an alert that you are trying to sign in using the wrong email address.
Select the correct email and you will be signed in. If you get the warning prompt again despite selecting the correct email, sign out of all Gmail accounts and then clear your browsers cache.
Before clearing your cache ensure any key pairs and public keys are downloaded first. In this Scenario we recommend clearing Cookies and other site data: How-to-delete-Chrome-Browser-Cache.

Local Storage and Keys:

We store your key pairs (Private & Public keys) in the browsers Local Storage. In theory Chrome Local storage is meant to persist forever, however we have observed that occasionally this storage can get deleted, as losing your Private key(s) (in keypairs) would be catastrophic, from version 3.60, whenever you create a new key pair, a back-up file (all key pairs) 'keypairs.txt' is created and downloaded to your downloads folder, also a back-up of your Public keys called 'publickeys.txt'.

Re-installing your key pairs from the back-up file is simple: click on the Kodamail tab (top right in Gmail), then 'Admin, Public/Private Keys Manager', select 'Your Key Pairs' and then the link: 'Import key pairs (back up of all keys)


Using the 'Choose file' button, select your 'keypairs.txt' file and your key pairs will be re-installed into Local Storage.


You can also reinstall your Public Keys using 'publickeys.txt' by clicking 'Public Keys' and then 'Import Public Keys'.

The private key is always encrypted with your pass phrase,
You will only be asked to decrypt it if you need to decrypt an email or file OR if signing an email.
If you were wanting to run a different version of Chrome, eg Chrome Canary or the Yandex browser, you could use this import method to install your keypairs from your backup: keypairs.txt.

 


Extension not updating to latest version:

The Kodamail extension should update automatically to the latest version.
Sometimes this doesn't happen, Go to chrome://extensions (put chrome://extensions in url bar),
enable "Developer mode" at top right:
then click update:

If there is a newer version of the extension available, Gmail should reload using the latest version, if you notice the version number has increased and Gmail did not re-load, then you will have to manually reload/refresh Gmail.


Extension not fully installed:

The extension will not function if:
1. Pop-ups from Google are blocked (could be an Ad-blocker or not allowed in chrome://settings/).
2. You decline to allow "one tap sign in" using the Google pop-up.
See: Installing the Kodamail extension.



Type of Inbox:

Gmail allows you to select how your inbox displays, click on the down icon next to Inbox.

If you change the setting then the tracking icons will not show until you reload Gmail (as in image below).

We recommend using the default setting.


Incognito mode:

Extension will not work in Incognito mode.
If you have any issues, please contact us